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Delivery Policy
Migo.lk is committed to delivering a safe and satisfying shopping experience.
Migo.lk is a multi-vendor marketplace where products are sold and shipped directly by individual vendors. Because each vendor manages their own packaging, handling, and dispatch process, delivery times and methods may vary from vendor to vendor. We encourage all customers to review the delivery details provided on each product page before placing an order.
Each vendor is responsible for preparing and shipping the product you purchase.
Orders containing items from multiple vendors will arrive separately.
Delivery charges, timelines, and courier partners may differ based on the vendor’s policy.
Estimated delivery times are displayed on the respective product pages. Actual delivery time may depend on:
Vendor processing time
Courier service availability
Customer’s delivery location
Weather or unexpected delays
Migo.lk works closely with vendors to ensure timely and reliable delivery across Sri Lanka.
Delivery fees are set individually by each vendor.
Charges may vary depending on:
Product size and weight
Delivery distance
Courier partner used
Customers can view delivery fees before completing checkout.
Once the vendor dispatches your order, you will receive tracking details (if supported by the courier).
Tracking information will be accessible through:
Email notification
Your Migo.lk account order section
If your order includes products from multiple vendors:
You will receive separate delivery packages
Delivery times may differ for each package
Tracking numbers (if available) will be provided individually
If you experience delays, missing packages, or delivery problems:
Contact the vendor directly through the product inquiry or order message section
Or contact Migo.lk Support at support@migo.lk
If you experience any difficulty accessing content or using any part of Migo.lk, we are here to help.You can contact our support team at support@migo.lk, and we will work with you to ensure you receive the information or service you need.
Our friendly team is always here to chat.