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Return & Refund
Migo.lk is committed to delivering a safe and satisfying shopping experience.
Migo.lk is a multi-vendor marketplace where products are sold and fulfilled directly by individual vendors. Because each vendor has their own return and refund rules, customers must review the vendor-specific policy displayed on each product page before making a purchase.
Each vendor on Migo.lk manages their own returns, exchanges, and refunds. This means:
Return eligibility may vary from vendor to vendor
Some products may be non-returnable (e.g., undergarments, perishables)
Refund timelines and conditions depend on each vendor’s policy
Customers are required to check the Return & Refund section on the product page for accurate information.
If you wish to return an item:
Go to My Orders in your Migo.lk account
Select the order and choose Request Return or Contact Vendor
Provide photos and a description if the product is damaged or incorrect
The vendor will review your request and respond with approval or rejection based on their policy
Migo.lk monitors vendor responses to ensure timely and fair resolutions.
Returns may be accepted under the following conditions (depending on vendor policy):
Received a damaged or defective item
Received the wrong product
Product does not match the description
Product is unused, unworn, and in original packaging
Products that fail to meet these criteria may be rejected by the vendor.
Once the vendor approves the return and receives the item:
Refunds will be issued according to the vendor’s policy
Refunds may be processed through the original payment method or Migo.lk wallet credit (if applicable)
Refund processing time may vary depending on the payment gateway (PayHere or Koko)
The following product types may not be eligible for return (varies by vendor):
Food, snacks, cosmetics, and perishable goods
Underwear, socks, and intimate wear
Clearance, final-sale, or non-refundable marked items
Custom or personalized items
Always check the product page for specific details.
If you receive a damaged, defective, or incorrect item:
Report the issue within 48 hours of delivery
Provide clear photos/video to support your claim
Vendors will arrange a replacement or refund according to their policy
Migo.lk will assist if the vendor does not respond or fails to follow marketplace rules.
If a vendor does not respond or if you need help resolving an issue, contact us at:
support@migo.lk
Our team will step in to ensure a fair and timely resolution.
Our friendly team is always here to chat.